IHLA Internet Reimbursement Updates:
September internet reimbursement will be dispersed the week of October 5th. The August internet was accidentally labeled September, so you will see two reimbursements in the platform labeled "September". Please note that you will see a drawdown from your student's funding once it is processed, and it may take up to a week for the payment to appear in your linked bank account. All internet reimbursements will show as payment from "Theodore". If you have still not received your August internet reimbursement, please confirm that you have linked your banking information. Many families have requested internet reimbursement but have not yet linked their banking information. If that is the case, the money will show as deducted from your student's account, but will not be processed until a bank account is linked. Once you have linked your account, the reimbursement will be processed within 2-5 business days. If we have processed an internet reimbursement request and it is pulled from your student's account, we cannot return it to the account. To receive reimbursements, you must link a bank account. If you would like to adjust your request, please email ihlafunding@malad.us, and we can change future internet reimbursement requests.
Questions about linking your bank account for reimbursement? Here is our previous newsletter with steps: Linking Bank accounts
Want to request internet reimbursement still? Complete this form and choose between a monthly reimbursement or a one-time end-of-year reimbursement for all enrolled months. *We cannot distribute past months' internet reimbursement if it was not requested in time. We can do months going forward, or you can opt into the end-of-year option and receive reimbursement for all enrolled months up to the amount of funding remaining in your student's funding balance.
Internet Reimbursement Request Form
Important Funding Update:
Please see the attached letter from Braintree and IHLA about an important funding update! Braintree Letter to Families 9/25 Direct Orders
Have questions? IHLA is here for you! You’re always welcome to email ihlafunding@malad.us, or join IHLA live on Zoom for real‑time help and friendly support. IHLA meets Monday–Thursday at 10am MST. Click here to join the Zoom meeting!
Vendor Office Hour:
NEW - A designated Office Hour for our Vendors! When: Thursdays at 3:00 PM MST Where: Vendor Office Hour LINK
